LifeGear

Thank you for your exceptionally quick response to my request. I have read and studied many books and teachings reqarding quality including the teachings of Dr. W. Edwards Demming and if your attention to my small request is an indication of the quality of your company, you will do well. Thank you again.

Thank You!! We received the light yesterday and had a storm last night where it came in handy. Your company is a shining example of making quality, multifunctional and useful merchandise and backing up your product. Thank you a million times over. -CW

yesterday our son was stranded along the side of a very busy highway with my phone, which was out of battery power, and the hand-powered radio/charger...even tho the phone continued to show no power, he cranked the unit, plugged the phone in, and was able to call for help!!! THANK YOU for providing such a useful product!!!

The phone adapter works well...hope I never nee to use it..you guys have very essential producets for a constantly changing world environment..who knows when or where a natural disaster will strike that affects communication and power supplies. Keep up the good work and keep me posted on new products as they evolve...

Being in hurricane-prone South Florida, flashlights are a must, and the Life Gear crank-to-charge flashlight has all youll need. It comes with 2 beam strengths, a flashing light, a siren, a radio, and a cell phone charger - all without need of batteries! Wow! I purchased one about a year ago and when it disppeared I went right out and bought another one- well worth the price! The cell phone adapter that comes with it doesnt fit my phone, but Life Gear offers a free adapter. Cant beat that! In my opinion, this is an excellent product from an excellent company! Thank you, Life Gear!

Wow! You can change the title from "Product Frustration" to "Superior Customer Service". Today, 10/19 the DHL truck pulled up to my door. Before I could get to the door he was gone but there was a package from Pacific Pathway containing a replacement Life Gear Personal Safety Device. I will be 67 next month and can honestly say that my experience with you has been the most impressive instance of good customer service I have ever experienced. I do a lot of camping and I will take the new unit with me on my trips (for use of the flash light). I will let you know how it works. Again thank you. By the way you can be assured that you personally, and your company get a big vote of confidence from me.

As a survivor of hurricane Katrina about two years ago, I like the products on your website! having multiple power sources for you electronic devices is the way to go. If you are caught in a fairly lenghty power outage, like a major hurricane disaster, you will run out of batteries quite soon. Lanterns that require liquid/gaseous fuel or battery power sources are depleted in a few days. battery powered radios will run out of batteries in no time. I especially like you FRS/GMRS radio that uses hand cranked power!!! If you are at a shelter you often get separated from your party or you delegate tasks/standing in line,etc. and need to keep in touch with love ones in a large crowded(public) shelter facility. having a walkie-talkie radio that will not run out of batteries are necessary! trust me , I know. When everyone in the(public) shelter sees you with this radio, the only problem with having a pair of these radios is that they will get stolen or someone will strong-arm (jack)the radio from you! Keep up the ideas that REALLY work and solve problems,

GW (former lifetime New Orleans resident)

I ordered an adapter for charging my cell phone from Lifegear. This was a free service aside from a reasonable S&H charge. The only problem I had was that due to the popularity of the particular cell phone model, it was back-ordered, the fact of which I was immediately notified. I was originally shipped the wrong adapter, of which, when I notified them, they were VERY sorry about, and immediately replaced it with the correct one with no hassle for me. As simple as the part was, they treated me as though it were very costly and I was their most important customer. I was very satisfied.

Thank you very much for your speedy response. The customer service that I have received has been outstanding. You are an asset to your company.

My Name is Paul G. Smith and I live in Florida, I am a 20 military veteran and and currantly serve as the emergency planning officer for a Police Department and City here. For years I have pushed the idea of being prepared and takeing the time to have essentials ready. I always heard how hard it was to lug all the gear around and keep it up to date. I first saw your product when a freind gave me one of your multipurpose lights, I checked your website and found the essentials pack and ordered one as a test. from the minute it arrived I had to show it to everyone and explain what it was and how it functioned. I talked about it so much several others have shown up around the office and in patrol vehicles. I bragged about it so much that for my recent birthday the friend that gave me the light went and purchased the wings of life pack for me. I didnt think anything could be that superior to the smaller version. I now keep a life essentails pack in my office and my wings of life pack in my police car. I have two more essentaisl packs at my house and gave away several of the multipurpose lights for christmas. We live in an area that has had heavy damage over several years from hurricanes and recently tornados, I have personnally lost my entire home to a hurricane and have tried since that time to teach people to be prepared. Your products help me do that and allow me to show them how easy and simple it is at a resonable cost. For these things I just wanted to say Thank You.

Please accept my sincere appreciation for the new Safety Light. It arrived yesterday in "apple pie order" and works perfectly and I thank you. But that is not the bottom line! Am I indebted to you for the hap-hazard manner I return the item to your for your action as appropriate. Your guidance was clean and concise and for some unknown reason I failed to follow your instructions. So, if I am responsible for part of the postage, please advise. Other wise, I want to express my sincere thanks for your willingness to replace the instrument. It is great dealing with an organization that meet and greet their responsibilities. I tip my hat to you. Very truly yours,

I am writing to thank you for sending me a replacement for my 6-in-1 Personal Safety Device. I had written to you a few weeks ago about the one I had purchased that did not work. You answered my e-mail and said you would send me a new one......and you did!!!!

I am VERY IMPRESSED with the Life Gear Company and with you as well. Thank you so much for helping me with the replacement. I have told many friends about you and Life Gear, and they were equally impressed...............and have said they are going to purchase the 6-in-1 Personal Safety Device. We live in Tucson, but most of the area is desert................in a matter of minutes you can be driving and be in the middle of nowhere. I feel much better having the device with me in the car. I sent one to my niece in Virginia, and she was thrilled with it as well.

Again, thank you for your kindness...................Sincerely,

Yesterday I received the "Worklight" and the "Light" that you sent to me. At Christmas I had sent many of my friends the "Six in One" like the one that I had and am so pleased with it. I obtained them from Walmart.

Deeply appreciate the time and attention that you gave to my request for the "Worklight". I have been letting everyone know the great customer attention that your company provides. I understand that there should be orders coming to you from my friends for other of your products. Again thank you so much.

Dr. RB

What a welcome surprise! Not only did the order arrive shortly after Christmas, but your email message below was totally unexpected. Since we are also a small company, we certainly appreciate the value of customer satisfaction and loyalty. As consultants, we will certainly go out of our way to share this “customer satisfaction” experience. In fact, I would be happy to include this illustration of customer service in the seminars that we conduct, primarily in the United States (see attached AMA brochure). Thank you again for your responsiveness. We look forward to working with you again in the near future. Best regards,

NH, Ph.D.

don't know what to say first--that the 6-in-! arrived today, or how blown away we were by your incredibly kind and thoughtful reply to my email! Well, I suppose I should start with the facts: it did arrive via Fedex ground a little while ago, and we are very happy. But we were flabbergasted and delighted with your wonderful reply that showed how much you value your customers. We are truly gratified and happy beyond words to do business with you! Our son is struggling to run a small company in Maine, and we know how hard it can be to keep everybody happy. In fact, it can sometimes a nightmare! So we are doubly pleased that you not only managed to get the product out the door, but that you also were kind enough to be so generous in the way you responded to our call for help. I know that our son has to make concessions when he makes mistakes, and I know that mistakes can and do happen. In this instance, it seems no one really did anything wrong, which is why it was so nice to get your wonderful, considerate email. I wish all merchants were so customer-conscious! May you have a wonderful New Year!

I received the correct order to my home today. I need to tell you that I am not use to this type of service. Between the phone calls and the e-mails the communications were outstanding. We all make mistakes, its how we fix them that counts. I will be telling everyone this Christmas how the Life Gear Company went above and beyond to make things right. Of course I will be giving out your web address also.

I wish you all the success in the world for you and your company. Keep up the good work.

Thanks for the WaterLights, I have a couple of nephews that will love them.

Best Regards

WOW!! I am impressed! I thought Customer Service was a lost art. Thank you very much. BTW, we love the PSDs. I used mine already. We went to our storage building to get out our Christmas stuff after dark the other evening. Usually, we have to jockey my truck to shine the headlights into the building (unfortunately, headlights do not provide a lot of light at the ground that close to the vehicle), so I got my PSD from the console, cranked it a few times and...let there be light. My daughter goes to college and, sometimes, her classes/labs run long until after it is dark. Instead of carrying around a bulky flashlight and worrying about the batteries going dead, she often uses her PSD light to get to her vehicle. I feel better because the PSD also has the flashing light and siren for security. I think you all are onto something with these types of devices. Thanks again,

Thank you very much! You should not be surprised to receive additional orders from me in the near future. Your excellent customer service is much appreciated, and as always, will be a deciding factor in customers like myself becoming repeat customers. Thanks again,

Thank you so much for your help and super fast shipping of the adapter! It has arrived safely. This was very important to me and your customer support exceeds any that I have ever recieved before. Sincerely,

I can't thank you enough for sending the adapters. They came the day before Hurricane Ernesto arrived in Williamsburg. Both my parents and my family lost power for many hours and our phones did not work.

Fortunately, because of the emergency flash light that we purchased from your company and the adapters you sent to us, we were able to communicate with our charged up cell phones. (The radio on the phone also kept us informed as well as helped to entertain.)

Thank you so much for your prompt response to our need. It was so greatly appreciated and we certainly did not know that we would need your safety light/radio/phone adapter so immediately.

Thank you again for all of your help. Also, could you please forward this message to your Supervisor. You really need recognition for all of the help you gave to me and my family.

Sincerely,

Thanks ever so much! You have certainly pulled all of this together. I was very doubtful that we would ever establish a relationship just a short month ago. I really appreciate the effort. With your great support we will travel many successful miles together. I am ready to help place your product in 1,000’s of homes. Just keep the supply line open. I think I mentioned to you that June (my wife) and I are leaving on a cruise on the 30th. I will be back on the 12th of September. Once again, thanks for all. Your investments in our efforts will always provide positive yields. Blessings!

Received the new phone adapter Friday, Aug. 18th. Just returned from Maryland or I would have E-mailed a thank you then. I had already purchased one of your flashlights and sent it to my mother in Florida. I will recommend them whenever I can. Really appreciate your service!

Web site was extremely well organized and user friendly. Great products. Order acknowledged immediately via internet and shipped promptly. These products should be in every alert american home. Natural disasters can happen anywhere, anytime and we should do all that we can to help ourselves be prepared for emergencies. Thanks lifegear!

Wow! I will send as many of my friends to you as I can! I think everyone should have one of these devices in this time of strife. I'm excited to give my family one. Thanks very much! It's been a pleasure buying from you.

Hello, I was cruising down the aisles of my local OSH store, wondering why those windup flashlights were only available online or by buying it on the television late at night on cable. So it was great to see your 6 in 1 product, which when i saw it i bought it immediatly. Living here in The Los Angeles area of the San Fernando Valley, me and my wife are all too aware of how at any time, there could be THE BIG earthquake, so your product is a very important item that everyone should have.I do have to order the cell phone adapter from you because i have a Motorola, but thats ok. Thanks,

I received the LifeLight and am amazed at how lightweight it is. We used it on a short camping trip and all the features came in very handy. I'll look forward to receiving the adapter for my phone. I wanted to tell you that your customer service is really quite extraordinary. I don't know how large your company is, but you've made it feel like you're a local "ma and pop" store that I've been dealing with for years. I've been in my own business for over 15 years and know how important CS is to future business. As I'm sure you agree, CS seems to lack in a big way these days at most companies. It sure was a pleasure dealing with you. Thanks! Regards,

Your customer service is fantastic…thank you for all of your help. I am the block captain of my neighborhood watch/emergency response group and I have told everyone of your products and superb service. Hopefully we will soon be ordering more units from you. Thanks again.

The reason for my e-mail is I recently purchased one of your charging devices. I have had some problems since purchasing it. Carina has been the representative that has helped me though it. Dennis, she is a marvel. She has been so helpful and friendly. I am still having a problem and she is now looking into that as well. Her response e-mails were almost immediate considering the time difference. Not one time has she given me the impression she was getting tired of or couldn't help me. She jumped right on it and did what she could to make the situation right. She is a serious asset to your company. Living in South Florida, the customer service down here is either very bad to almost non existant. When a South Floridian experiences the exemplary customer service that I recieved from Carina, it's very refreshing. Take good care of her. Sincerely,

The only way I could be happier is if I had you here to personally thank you. You folks are the greatest at customer service I have ever found. Thank you very much.